The Ecomomics of Trust: Liberating Profits and Restoring Corporate VitalityMcGraw Hill Professional, 1994 - 235 sayfa Mistrust, argues John 0. Whitney, foments meddling corporate bureaucracies that police even the most trivial transactions - squelching innovation and dragging down revenues with crippling administrative overhead. It discourages sales from talking to marketing, marketing to manufacturing or manufacturing to design. (Or any of them from talking to customers or suppliers.) And it provokes harassed managers to endlessly massage their budget and forecast numbers and their superiors to doubt the results they submit. |
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Trust and the Bottom Line | 3 |
Rewards Measurements and Controls | 29 |
Man Lives by Bread Aloneand Other Flawed | 51 |
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accounting activities adversarial AR/DSO Asea Brown Boveri asked better bonuses boss budget causes of mistrust cellular manufacturing Columbia Business School company's compensation competence components concept corporate costs create creative decision Deming discussion distribution center downsizing economic Edwards Deming efforts eliminate employees enterprise environment evaluation executives firm firm's functions goals hierarchy hiring human important improve incentive incompetence instances integrity interactive Jack Welch Kaoru Ishikawa leaders loss manufacturing measurements and controls measurements and rewards meeting ment merit pay methods Mike Hammer Moreover nomic numbers operations organization structure percent performance permeable problems product or service profit centers reports reward system salespeople sell senior managers Six Sigma sometimes strategy suggest supervisors suppliers task force teams theory tion trust turnaround understand usually variance Wal-Mart workers wrong zero defects zero-sum Zytec