Rebuilding trust in healthcare
This text offers practical advice on how to regain trust between patient and practitioner, following difficulties during the 1990s and early 21st century. It examines the nature of trust, outlining sociological models of trust and identifying relevant aspects.
Print Book, English, ©2003
Radcliffe Medical Press, Abingdon, U.K., ©2003
ix, 198 pages
9781857759389, 1857759389
1131970579
Part One: Setting the scene - The patients' perspective - Trust and mistrust - The Shipman Case - the individual - The Bristol Case - the professional team - The Alder Hey case - the institution - The system responds - Part Two: Building trust - Listening to literature - The role of the press - Teaching tomorrow's doctors - A profession's reputation - Learning from error - Sharing information with patients - People and places - Learning from business - Part Three: The Future - Macfarlane on trust and trusts - Rebuilding trust - Conclusion